Say goodbye to waiting and hello to instant solutions! Our powerful Access Digital Assistant chatbot makes managing your tasks faster, easier, and more enjoyable. Solving your questions instantly and keeping your workflow smooth and efficient.
Instant Solutions: No more waiting - get your answers immediately.
Seamless Workflow: Quickly resolve common queries and keep your processes flowing effortlessly.
Always Ready: 24/7 support - day or night, we're here to help!
Open the Access Digital Assistant
To use the Digital Assistant, follow the steps below:
Go to the Newbridge back office - Log in page.
Enter your username and password.
Click Log in.
Select the Access Digital Assistant icon
in the bottom right of the screen. The Access Digital Assistant window will open in the bottom right, with options including:
Recent message - to see your most recent chat.
Ask a question - to start a chat.
Status Page - to view the Access products status page.
Home - to see the main screen.
Messages - to review all of the messages you have sent.
Cross in the top left corner - to close the Access Digital Assistant screen.
Start a chat
To start a chat within the Access Digital Assistant, follow the steps below:
Select Ask a question.
You are welcomed to the Digital Assistant and asked to select your region as one of the following:
APAC
UK & IRELAND
In one message, write what you need help with today and press send.
🤓 Tip: Please include as much information as possible to help the agent fully understand the issue, and if possible, give examples or attach documents to the chat using the paperclip symbol.
Review the response
The Access Digital Assistant provides immediate, detailed responses, often accompanied by helpful links.
Within the response, you will notice numerical indicators. These represent clickable links that will direct you to relevant articles on the topic, as shown below:
Need extra help? We're here for you!
Our Access Digital Assistant is incredibly effective, but we understand that sometimes you may need human support.
If you're ever unsure or not satisfied with the bot’s responses, please type speak to a person. Then you will be directed as follows:
During business hours in your region: Our support team can assist you as soon as possible.
Outside business hours in your region: You'll be asked to submit a support case, and our team will investigate it as soon as they're available.
We're continuously improving our Access Digital Assistant and adding valuable digital resources, including detailed help articles, visual guides, and instructional videos.