Help & support
Find the right support resources for your needs.
By Xanthe1 author8 articles
Support made simple in Newbridge
Check whether Newbridge is downEasily review site outages.
Customer Success Plans explainedUnderstand the level of support available to you for your products.
MyAccess Portal overviewThe MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
Add colleagues to support interactionsYou can add other people from your organisation to your support interaction.
Get technical supportGet the help you need quickly - whether through self-service articles, our AI assistant, or direct contact with our support teams via phone.
Use the Access Digital AssistantAsk questions 24/7 using the Access Digital Assistant in Newbridge back office.
Use Support TicketsLearn how conversations work in the Digital Assistant, when and how they’re escalated into tickets, and how users can view, update, and download transcripts of their support tickets.