You can use this guide to understand all networking requirements for running Newbridge software at your property. This article covers the essential network specifications, mobile device connectivity, firewall configurations, and anti-virus settings you need to implement for optimal system performance.
Network Specifications
To ensure optimal performance, your network must meet the following requirements:
Category 5 Ethernet (CAT5e) or Category 6 (CAT6) cabled internal network.
All relevant cables must be pre-patched into wall ports and to a switch.
All EPoS terminals, not mobile, must be connected via cable to the network. There must be no Wireless or Range Extenders or Power Line Adaptors used.
Mobile EPoS Device Environment
The mobile devices need to connect to a Wi-Fi network that is part of the business network or at least the same network that the EPoS server is on. We would usually recommend putting the device into a learning mode or installing a kiosk app. This will just give users access to the apps that they need and not the full operating system on the device.
Firewall Safelist
The EPoS system utilises some of the latest Microsoft Azure and AWS technologies as well as modern API connections. As such, the EPoS terminals will need to be able to access the following URLs. If your internet connections are restricted, then these will need to be provided to your IT systems managers:
getbeamer.com
googleapis.com
gstatic.com
blob.core.windows.net
*.gravatar.com
*.optimizely.com
octopus.app (ports 10943 and 10933)
CIDR range 20.54.231.112/28
*.visualstudio.com
*.applicationinsights.io
console.newbridgesoftware.co.uk
4.175.252.115 - AppGateway
resdiary.com/OAuth/V10a - Only required if using the ResDiary interface
restaurantdiary.com/WebServices/Epos/v1 (Only required if using the ResDiary interface)
Third-Party Anti-Virus Requirements
We constantly improve and keep the software up to date with the latest patches and features. To do this, we remotely deploy the latest versions to your systems.
The processes involved can, in rare cases, be blocked by Third Party Anti-Virus applications. Please ensure that the following exceptions have been added to allow applications to run in these directories:
C:\Octopus*
C:\Program Files\Octopus Deploy*
C:\Program Files\Newbridge Software Ltd* (32-bit)
C:\Program Files (x86)\Newbridge Software Ltd* (64-bit)
Newbridge file share is to be provided by the installation engineer
VLAN and roaming terminal configuration
Laptop or tablet terminals that move between locations â such as a bar, function room, or outdoor terrace â can experience Z report failures and sync errors if they connect to a different VLAN or network segment than the master EPoS terminal.
Requirements for roaming terminals
The roaming terminal must connect to the same VLAN or subnet as the master till.
Wi-Fi access points in each location must broadcast the same SSID and route to the same network segment.
Do not use a separate guest Wi-Fi network for EPoS devices â these are typically isolated from the business network.
Recommended configuration
Ask your IT team or network provider to:
Assign the roaming terminal's Wi-Fi adapter a consistent VLAN tag that matches the EPoS server and master terminal.
Configure your network switch to ensure all EPoS-relevant ports are on the same VLAN.
Avoid split-tunnel or dual-homed configurations on roaming devices â if the terminal has both Wi-Fi and ethernet connected simultaneously, it can route traffic over the wrong interface.
Resolving Z report failures on a roaming terminal
Confirm the terminal is connected to the correct Wi-Fi network (the same one used by the master till, not a guest or separate network).
If using both Wi-Fi and ethernet, disconnect the ethernet cable.
Open the EPoS software, go to Functions, and select Refresh Data.
Attempt the Z report again. If it fails, restart the EPoS software and repeat the Refresh Data step.
If the issue persists, contact the Newbridge support team and your IT provider to verify VLAN alignment.