You can resolve "Network Path" warnings when a till or tablet cannot communicate with the Master Till. This connectivity issue prevents proper data synchronisation across your terminal network. This guide walks you through systematic checks on both the Master Till and the affected device to identify and fix common causes like power issues, network disconnections, incorrect Wi-Fi settings, or software problems.
How to resolve a "Network Path" issue
If you encounter a “Network Path” issue, this error is caused by no communication between the till showing the message and the master till.
To resolve this “Network Path” warning, follow the steps below:
Step 1: Check the master till
To complete checks on the master till, follow the steps below:
Check that the master till is powered on.
Open an internet browser on the master till to check the internet connection.
📌Note: If it returns no network connection, then check network cable is firmly seated in the back of the till. If it is, then please contact your properties IT contact.
Check that the Newbridge software is running.
Step 2: Check the till or tablet showing the “Network Path” issue
To complete checks on the till, follow the steps below:
Open an internet browser on the ill to check if it has an internet connection.
📌Note: If the message appears on a tablet, it may be on an incorrect Wi-Fi SSID.
2. Check that the Newbridge software is running.
If the issue persists after completing the checks above, please raise a case with our support team.