Use our Help Centre articles 24/7
This Help Centre is the dedicated area for guidance and troubleshooting. Explore our knowledge base for step-by-step instructions, feature explanations, and quick solutions to common issues—available 24/7 to help you get back to what matters most.
Use the search bar
The fastest way to find answers is to use the search bar at the top of the page. Simply type your question in plain language—you don't need to worry about using exact keywords. If your first search doesn't give you what you need, try rephrasing your question or using different words.
Browse by topic
Prefer to explore? Our articles are organised into collections and categories to help you find related information. Choose a main collection, then click on a category within that collection, and select the article that matches your question.
This approach is especially helpful when you're new and want to learn more about our product.
Return to the main menu
You can return to the main search page at any time by selecting the Newbridge logo in the top left of the help centre.
Navigate longer articles
For longer guides, you'll see a table of contents in the top right. Click any heading to jump straight to that section—no need to scroll through everything.
Follow step-by-step instructions
When an article includes numbered steps, follow them in order. We've structured them to guide you through processes from start to finish. We have also highlighted in coloured boxes any tips, notes or important items to note about the process.
🤓Tip: Tips for Help Centre success:
Be specific in your searches. The more detail you provide, the better results you'll get. Instead of "billing," try "change my billing date."
Bookmark frequently used articles. If there's something you refer to often, save it to your browser bookmarks for quick access.
Use the Help Center on desktop for complex tasks. While our Help Center works great on mobile, following multi-step technical instructions can be easier on a larger screen.
Access our Help Centre 24/7
You can access the Help Centre in the following ways:
Within the product:
Click the Access Digital Assistant icon in the bottom right of the screen, when launched select the Visit the Help Centre button.
lick the Access Digital Assistant icon in the bottom right of the screen, when launched select the Help icon at the bottom of the messenger window.